Contact
Get in touch
A real person reads every message. Whether it's a question before you buy or a problem with an order, we'll help you sort it out.
Before you email us
Including these details in your first message usually saves a round trip and gets your issue solved same-day:
- Your order number (it starts with #, and it's in your confirmation email)
- The email address you used at checkout, if it's different from the one you're writing from
- A photo, if the item arrived damaged, faulty or incorrect — this lets us replace it immediately without sending it back first
- A short description of what you expected versus what happened
Common questions
Where is my order?
You'll receive a tracking link by email as soon as your parcel is scanned by the carrier. Note that tracking can take 2–5 days to show its first movement — that's normal and doesn't mean anything is wrong. If your tracking hasn't updated in over 10 days, email us and we'll chase the carrier for you.
How long does delivery take?
Orders are processed within 1–3 business days. After that, expect roughly 7–15 business days for Canada and the US, 10–18 for the UK and Europe, and 12–25 for the rest of the world. Customs, weather and peak seasons can extend these estimates.
I never received my tracking number.
First check your spam or promotions folder — that's where it lands most of the time. If it isn't there, email us your order number and we'll resend it right away.
My item arrived damaged or isn't what I ordered.
We're sorry — this one is on us. Email us within 7 days of delivery with a photo of the item and its packaging. We'll send a replacement or issue a full refund, whichever you prefer, and you won't pay return shipping.
Can I return something I simply changed my mind about?
Yes. You have 30 days from delivery, as long as the item is unused and in its original packaging. Email us first so we can send you the correct return address — returns sent without authorization may not be processed. Return shipping for a change of mind is at your expense.
How do I cancel or change my order?
Contact us as quickly as you can. If your order hasn't shipped yet, we can cancel it free of charge or correct your shipping address at no cost. Once it's in transit, our standard return process applies instead.
When will my refund arrive?
Once your return reaches us and passes inspection, we issue the refund to your original payment method within 5 business days. Your bank or card issuer may take a few extra days to post it to your statement.
Will I be charged customs or import duties?
Orders shipped outside Canada may be subject to import duties or taxes charged by your own country. These aren't included in your order total and are the recipient's responsibility.
Is my payment information safe?
Yes. Checkout runs entirely through Shopify's PCI-compliant, encrypted payment system. We never see or store your card details at any point.
Do you offer bulk or wholesale pricing?
We do, for larger orders. Email us with the products and quantities you have in mind and we'll put a quote together.