Orders & shipping
How long until my order ships?
We process orders within 1–3 business days. Orders placed on a weekend or a holiday start processing the next business day.
How long does delivery take?
After processing, estimated delivery is:
- Canada & United States: 7–15 business days
- United Kingdom & Europe: 10–18 business days
- Rest of the world: 12–25 business days
These are estimates rather than guarantees — customs, carrier delays, weather and peak seasons can stretch them.
Do you provide tracking?
Yes, every order ships with tracking. Your number arrives by email once the carrier scans the parcel. It is normal for the first movement to take 2–5 days to appear.
Why did my order arrive in several parcels?
If you order several items they may ship separately and arrive on different dates. There is no extra charge for this.
What about customs and duties?
International orders may be subject to import duties or taxes set by your country. These are not included in your order total and are the responsibility of the recipient.
My parcel has not arrived.
If it has been more than 30 business days since your order shipped, contact us. We will investigate with the carrier and make it right.
I entered the wrong address.
Contact us quickly — we can amend an address before the order ships. We are not able to cover reshipping costs for parcels returned because of an incorrect address.
Returns & refunds
What is your return window?
You have 30 days from the delivery date to request a return. Items must be unused, in their original packaging and in resalable condition, with all accessories, cables and manuals included.
What cannot be returned?
- Items damaged through misuse, accident or normal wear
- Items returned without original packaging or missing parts
- Gift cards and items marked final sale
How do I start a return?
Email us with your order number and a short description of the issue — photos help us resolve things faster. We reply within 1–2 business days with instructions and the correct return address. Please do not send anything back before contacting us: returns received without prior authorization may not be processed.
Who pays for return shipping?
- Faulty, damaged or incorrect items: we cover return shipping and send a replacement or a full refund — your choice.
- Change of mind: return shipping is at your expense, and the original shipping charge is not refunded.
When do I get my money back?
Once your return arrives and passes inspection we issue the refund to your original payment method within 5 business days. Your bank or card issuer may take a few extra days to post it.
My item arrived damaged or wrong.
Contact us within 7 days of delivery with photos of the item and its packaging. We will make it right at no cost to you.
Can I cancel an order?
Yes, free of charge, as long as it has not shipped yet. Once it is in transit, our standard return process applies.
Do you do exchanges?
The fastest route is to return the original item for a refund and place a new order for the one you want.
Payment & security
Is checkout secure?
Payment runs through Shopify's PCI-compliant checkout. We never see or store your full card details.
When am I charged?
Payment is taken at the time you place your order.
Still stuck?
Write to us through the contact page — a person replies within 1–2 business days.