Shipping policy

Shipping Policy – Voltix Store

Thank you for shopping at Voltix Store. We are committed to delivering your order as quickly and safely as possible.

1. Processing Time Orders are processed within 1–3 business days after payment confirmation (excluding weekends and public holidays). You will receive a confirmation email once your order has been shipped.

2. Shipping Methods & Delivery Times

*Delivery times are estimates and begin once the order has been shipped. Delays may occur due to customs, weather, or carrier issues.

3. Shipping Costs Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method. Free shipping may be available on qualifying orders (see current promotions on our website).

4. International Orders

• Customers are responsible for any customs duties, taxes, or import fees.
• These charges are not included in the product price or shipping cost and must be paid upon delivery.
• We are not responsible for delays caused by customs clearance.

5. Order Tracking Once your order ships, you will receive a tracking number by email. You can track your package directly on the carrier’s website.

6. Undeliverable Packages If a package is returned to us because of an incorrect address, refusal, or failure to pick it up, we will contact you. Additional shipping fees may apply for re-shipment.

7. Lost or Damaged Packages Please contact us within 7 days of the estimated delivery date if your package is lost or arrives damaged. We will work with the carrier to resolve the issue and, if necessary, send a replacement or issue a refund.

8. Contact Us For any questions regarding shipping, please contact us at: support.voltix01@gmail.com We usually reply within 24–48 hours.

Thank you for choosing Voltix Store!