Refund policy

Refund Policy – Voltix Store

We want you to be completely satisfied with your purchase. If you are not happy with your order, here’s how returns and refunds work.

1. Return Window You have 14 days from the date of delivery to request a return.

2. Conditions for Returns

• The item must be unused, in its original packaging, and in the same condition as received.
• Proof of purchase (order number or invoice) is required.
• Certain items (e.g. opened electronics, personalized products, or clearance items) may not be eligible for return. Please check the product page.

3. How to Request a Return Contact us at support.voltix01@gmail.com with your order number and reason for return. We will provide you with return instructions and a return address.

4. Return Shipping

• Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error.
• We recommend using a trackable shipping method.

5. Refunds Once we receive and inspect the returned item, we will notify you. Approved refunds will be processed within 5–10 business days to the original payment method.

6. Defective or Incorrect Items If you received a defective or incorrect product, contact us immediately. We will cover the return shipping and send a replacement or issue a full refund.

7. Contact support.voltix01@gmail.com